A Show of Hands: The Disney Difference

Disney teaches its Cast Members to point with two fingers instead of one.  It’s a kinder, friendlier way to direct guests around the theme parks. It’s just what I would expect from the Happiest Place on Earth.  I like the Disney two-finger point so much that I use it myself.  Maybe it will make me kinder and friendlier, too.

“The Disney Difference”–Pastels on Multimedia Paper


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